Nextrow support

Last updated 11 November 2026

Answers to the questions we expect most. If yours isn't here, email business@prograsec.com and we'll reply within two working days.

Contact us

Email business@prograsec.com. Please include your phone model and the app version. In Nextrow, Settings > Send feedback opens an email with the version filled in.

Nextrow Pro and free trials

Nextrow is free to download, with limits on projects, counters, stash items and patterns read as steps. Nextrow Pro lifts them. It is an auto-renewing subscription sold through the App Store or Google Play. In the US it is $39.99 a year with a 7-day free trial, or $7.99 a month with no trial. The plans, the price for your country and any free trial are shown on the paywall before you pay.

How to cancel

Nextrow has no account, so subscriptions are managed by Apple or Google, not by us. Deleting the app does not cancel a subscription.

iPhone: open Settings, tap your name, then Subscriptions, choose Nextrow and tap Cancel Subscription.

Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions > Subscriptions, choose Nextrow and tap Cancel subscription.

You keep Pro until the end of the period you have paid for.

Restore a purchase

On a new phone or after reinstalling, tap Restore on the paywall, using the same Apple ID or Google account you subscribed with.

Refunds

Apple and Google take the payment, so refunds go through them. On iPhone, request one at reportaproblem.apple.com . On Android, use Google Play's refund request page . We can't issue store refunds ourselves, but email us if something went wrong and we'll help.

Your projects and backups

Your patterns, projects, counters and stash are stored on your phone, and we never receive them. To keep a copy, use Settings > Backup and save the file somewhere safe. Restore it from the same screen on a new phone. Without a backup, uninstalling the app removes your projects.

The steps view

Steps are optional. The first time, Nextrow asks before sending a pattern's pages, and says who receives them. The steps can contain mistakes, so where they differ from the pattern, follow the pattern. Turn the feature off in Settings > Read patterns as steps. Pattern designers with questions can email business@prograsec.com.

Privacy and terms

Read how we handle data in the Nextrow privacy policy and the rules for using the app in the Nextrow terms of use.